Return & Refund Policy

Last Updated: August 21, 2026

At KronoTime, we want you to feel confident when shopping with us. If your purchase isn't the right fit, we're here to help.

We offer a 60-Day Money-Back Guarantee on eligible purchases, subject to the terms below.

1. 60-Day Returns

You may request a return within 60 days of receiving your order.

To be eligible for a return:

• The item must be in its original condition.
• The watch should be unworn or only lightly inspected.
• The item should include its original packaging and accessories where applicable.
• The product must not show significant signs of wear, damage, or misuse.
• Proof of purchase or your order number is required.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

2. Damaged or Incorrect Items

We carefully inspect our products before shipment, but if your order arrives:

• Damaged
• Defective
• Incorrect
• Missing an item

please contact us within 7 days of delivery.

Please provide your order number and clear photos or a short video showing the issue. Our support team will review the case and provide the appropriate solution, which may include a replacement or refund.

3. Change of Mind

If you simply change your mind about your purchase, you may still request a return within the 60-day return period, provided the product meets our return conditions.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Depending on your bank, card issuer, or payment provider, it may take additional business days for the refunded amount to appear in your account.

5. Return Shipping

For defective, damaged, or incorrect products caused by us, KronoTime will work with you to resolve the issue and may cover reasonable return shipping costs where applicable.

For returns due to change of mind, incorrect selection, or personal preference, the customer may be responsible for return shipping costs.

Please do not send a return to the sender address shown on your package without contacting us first. Our return instructions and return address will be provided by our support team.

6. Non-Returnable Situations

A return may not be accepted if the product:

• Has been significantly worn or damaged after delivery.
• Shows damage caused by misuse, accidents, or improper handling.
• Is missing essential parts or accessories.
• Has been intentionally damaged or altered.
• Is returned without prior authorization.

Normal signs of use or damage caused by improper use are not considered manufacturing defects.

7. Sale Items & Promotional Purchases

Unless otherwise stated on the product page, items purchased during promotional campaigns are covered by the same return policy.

Any special return conditions associated with a specific promotion will be clearly stated at the time of purchase.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing the order.

Because orders may be processed quickly for shipment, we cannot guarantee that a cancellation will be possible once the order has entered the fulfillment or shipping process.

Once an order has shipped, our standard return policy will apply.

9. How to Request a Return

To start a return or refund request, contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos: If the item is damaged, defective, or incorrect.

Our team will review your request and provide the next steps.

Contact

KronoTime
📧 Email: support@kronotime.shop

We aim to respond to customer inquiries as quickly as possible.